Shop with confidence.
We want every piece you take home to feel right. Here's exactly how returns work for clothing and skincare purchased from RAISED — clear, fair, and simple.
Clothing & Accessories
Within 7 days of arrival
Returns accepted with tags attached.
- Items must be unworn, unwashed, and in original condition
- All original tags must remain attached
- Original packaging where applicable should be included
- Return request within 7 days of delivery date
- Final-sale and marked clearance items are non-returnable
Skincare & Beauty
Free returns up to 5 days
Unopened and unused products only.
- Free returns on unopened, unused skincare products
- Return window is 5 days from the date you receive your order
- Products must be in original, sealed packaging
- Opened or used products cannot be returned for hygiene and safety
- Damaged or incorrect items: contact us immediately for a replacement
The essentials, in one place.
Clothing & Accessories
7 days
With tags attached, unworn and unwashed, in original condition.
Skincare & Beauty
5 days
Free returns on unopened, unused products in sealed packaging.
Frequently Asked Questions
How do I start a return?
Reply to your order confirmation email or call us at 972-573-4676 within your return window. Let us know your order number and the item(s) you'd like to return, and our team will send return instructions.
Can I exchange an item instead of returning it?
Yes. For clothing, we're happy to help with an exchange for a different size or color when stock allows. Reach out and we'll confirm availability before you ship anything back.
Who pays for return shipping?
Skincare returns on unopened, unused products are free within the 5-day window. For clothing returns, the customer is responsible for return shipping unless the item arrived damaged or incorrect.
How are refunds processed?
Refunds are issued to your original payment method once we receive and inspect the returned item(s). Please allow a few business days for your bank to post the refund.
Can I return something I bought online in-store?
Absolutely. You're welcome to bring online purchases to RAISED at 200 W Main St in historic downtown Waxahachie with your receipt or order confirmation, and we'll take care of it in person.
Need help with a return?
Reach out and our team will take care of you. Call 972-573-4676 or start your return by replying to your order confirmation email.